NaturDry Refund Policy


At NaturDry, customer satisfaction is our utmost priority. However, due to the perishable nature of our products (freeze-dried fruits), all purchases made through our website are final. Once a transaction is completed, it is ineligible for returns or refunds under any circumstances.

We kindly urge customers to thoroughly verify their order details, including product choices and delivery information, before finalizing the purchase to ensure it aligns with their expectations.


Order Processing & Cancellation Window


  • Orders are processed and shipped within 12 hours of placement.
  • To cancel or amend an order, please reach out to our customer support within this 12-hour timeframe
  • After dispatch, orders cannot be canceled, altered, or refunded, as they are already in transit.

Promotional & Discounted Items


  • This no return and refund policy also applies to items purchased during sales, promotions, or special offers
  • Such items are considered final sale and are not eligible for cancellation, return, or reimbursement

Damages and Discrepancies


  • While we take extensive care in packaging and shipping, if you receive an item that is damaged, faulty, or incorrect, please notify us within 24 hours of delivery
  • To expedite resolution, kindly provide:
    • Your order number
    • A detailed description of the issue
    • Clear photographs of the damaged or incorrect products

Thank you for your understanding and cooperation. For any queries, please contact our support team prior to placing your order